Technical Support

Enable or Change Autobatch Time on DejaVoo Z8/Z11 terminal

Please contact the Sales Executive assigned to your account if you want to enable, disable, or alter automatic batch settings. This can be done on the terminal level, but when security updates are pushed down to the terminal, it can overwrite the settings on the device itself. If you notify your Sales Executive, we can…

Turning On/Off Manager Password for Terminal Functions

These instructions will allow to turning off the password prompt to certain functions on a DejaVoo Z11 terminal. If you are looking to change the password on a DejaVoo Z11 please follow this link. From the home screen tap the ☰ icon. Tap APPLICATIONS Tap CREDIT/DEBIT/EBT Tap SETUP If prompted enter manager password Tap SECURITY…

How to Complete a Manual Sale on PAX A80/A920

A manual sale is one where the customer’s card is not physically present at the time of purchase or there is something preventing the card from being Swiped or Chipped. How to Complete a Manual Sale on PAX A80/A920 Tap Sale Enter the dollar amount of the sale Tap Confirm (or press the green key…

PAX S80 Dial Troubleshooting

Hardware Troubleshooting Hard Reset Turn the terminal off Disconnect the phone cable from the terminal Reconnect the phone cable to the phone / line port (ensure it is on the correct Line Port) Turn the terminal back on Confirm phone line has a dial tone with no pauses or beeps beforehand Check if long distance…

How to disable or enable keyboard beeps on a Valor device

On the home screen of the device, locate the menu button with the “≡” icon. Select “Setup” Type Password (Last 4 digits of EPI) Select “Keyboard Beep” option Select either yes or no.

Complete a Partial/Full Download on DejaVoo Z8/Z11 Terminal

If you have been instructed to do a file download, please follow these instructions. Dejavoo Download Guide> Download file updates for Dejavoo Z11 Touch Screen: Settle any Open Batches From the idle prompt, tap the three lines on the bottom right of the screen to access the Core Menu Using your fingertip tap the word UTILITY…

Changing the Default Manager Password on DejaVoo Z11

Every DejaVoo Z-series terminal comes with a default manager passcode of 1234. If you would like to change that passcode at the terminal level, you can do so by following the directions below: From the home screen tap the ☰ icon. Tap UTILITY Tap SECURITY Tap EDIT PASSWORD Tap a security question to be set…

Connecting PAX A-series device to internet

Some PAX devices may not be internet enabled when they first arrive. if your terminal does not have an active internet connection, follow these steps. First, access the Settings: (password is either pax9876, 9876, or pax9876@@) Setting Ethernet Setting WiFi Connection

How to process a refund on a PAX S80

Return- Method 1 Press F4 or the down arrow to find Return (must say CREDIT above RETURN) Key-in the amount of the refund and press Enter Insert the card, swipe or manually enter the card number Follow any additional prompts to complete the return Return- Method 2 Press FUNC Press 8 for Return Enter the password (today’s date- MMDDYYYY) Press 1 or Enter for Credit Key-in the amount of the refund and press Enter Insert the card, swipe or manually enter the card number Follow any additional prompts…

How to do a tip adjustment on a Valor terminal

On the home screen, locate the star icon. Select the “tip adjust” setting Select the transaction by searching either the transaction number or the last 4 digits of the card Thoroughly confirm you’ve selected the correct transaction, then press “OK” Enter the tip amount and press “OK” Confirm the new total and press the “OK”…