Technical Support

Connecting a DejaVoo Z11 to WiFi

Follow the steps below to connect your terminal to your WiFi network: From the home screen tap the ☰ icon. Tap the word UTILITY If prompted enter the manager password Tap COMMUNICATIONS Tap LOCAL PARMS Tap WiFi Tap SCAN NETWORK Find your network name on the list of available networks and tap your network name…

Batch Host Error – Dejavoo Z11 Batch Issue

This issue may occur for a wide variety of reasons. If none of these troubleshooting options work, calling Dejavoo technical support is advised. A common occurrence is that the batch # you are attempting batch has already been used. Testing this theory is simple. All you need to do is change the batch # to…

How to review a batch on a PAX S300

Hold down the blue function key while simultaneously pressing the 1 key. Select Display Transaction. Select Review. The terminal will prompt you to enter in the device’s password. Enter in the password. Press the green enter key. The terminal screen will give you a breakdown of your transactions. Select the transactions you would like to…

Card Reader Firmware Update Swipe Simple B250

Firmware update process: B200 & B250 With the release of SwipeSimple Mobile V6.10, you will have the ability to update the firmware for your B200 or B250 card reader. Follow these steps to update your firmware: iOS Download the latest version of SwipeSimple (V6.10.0) from the iOS App Store on your mobile device Open the…

Turn On/Off Keyboard Beep DejaVoo Z11

From the home screen tap the ☰ icon. Tap the word UTILITY. Tap SETTINGS. Tap the word KEYBOARD. Tap YES to turn on keypad beeps or, Tap NO to turn off keypad beeps

Settings Password for PAX Terminal

For Pax S-series terminals the password is the current date. Example: February 11, 2020 would be 02112020 Example: March 9, 2019 would be 03092019 If that date does not work try “tomorrow’s” date instead For Pax A-series terminals refer to the chart below:

How to close a batch on a PAX S300

Hold down the blue function key while simultaneously pressing the 1 key. The terminal will prompt you to enter in the device’s password. Enter in the password. Press the green enter key. Select Hosts Settings. Enter in the password again. Press green enter key. Select the down arrow to get to the Batch Close option….

AVS Response Codes

Address Verification Service, or AVS, is a fraud prevention system that, when used effectively, can help limit fraud and chargebacks. While the idea is great, the team that designed the response codes may be due for a revisit now that technology has progressed. Hopefully, this will happen soon, but until then, here are the AVS…

Setting Date & Time on DejaVoo Z8/Z9/Z11

Please note that Dejavoo terminals do not currently automatically adjust date and time. This means that after a download or time change (daylight savings) you will need to update your terminal’s date and/or time. Date is in MMDDYY format – December 12, 2020 would be 121220 Time is in 24HR format HHMMSS – 3:52pm would…

Managing Favorites on DejaVoo Z11

The Favorites Menu allows you to list up to 20 features that matter to you the most for quick access. To access the Favorites Menu, simply tap the ★ icon Managing Favorites on a DejaVoo Z11 From the home screen tap the ☰ icon. Tap UTILITY Tap FAVORITES Here you are presented with five options:…