Kastenberry Support Info and Contact Information
Call Your Local Sales Executive
Online Chat: 8-6pm CST – 7 Days a Week >
KB Support: 888.798.3839 | Monday-Sunday: 8am – 6pm CST
After Hours Support Partners: 800.327.0093 After Hours, 7 Days a Week.
Our after hours support team can provide the following support:
If your issue is dire and after hours support cannot resolve your issue, please call 888.798.3839 and leave a message. We will respond as soon as possible.
Issues that the KB Support Team will address Monday-Friday from 8am-6pm
Full Card Info: If you forget to add a tip to a transaction(or several transactions) before batching. We will not have access to this information until the following business day.
Tamper Error or Terminal Replacement – Your local sales exec can help you with a replacement device as soon as the following day. (Do not take a screwdriver to your devices, it will instantly turn them into a paperweight)
Changes to Terminal Functions – turn off beeps, change auto-batch time, require a password…
Questions about Statements
What if my device goes down after hours and support cannot help?
- REBOOT – Do a hard reboot on both your router and your terminal. Unplug them both and after 1 minute, plug them back in and try running a transaction – 90% of our support issues come down to router or internet problems.
- Mobile HotSpot Wi-Fi and MOBILE Backup – If your terminal is Wi-Fi capable, try tethering your terminal to a mobile hotspot.
- Backup Terminal – Talk with your Sales Exec about setting up a backup terminal. We have terminals that can work on Wi-Fi and Mobile Data Plans. They come in very handy if you have issues with your main terminal or if you have issues with your internet service.
- Loaners and Replacement Terminals – In most situations your Sales Executive can have a replacement device ready for you within 24-48 hours.Call