Author: Brenden Mullins

Batch Host Error – Dejavoo Z11 Batch Issue

This issue may occur for a wide variety of reasons. If none of these troubleshooting options work, calling Dejavoo technical support is advised. A common occurrence is that the batch # you are attempting batch has already been used. Testing this theory is simple. All you need to do is change the batch # to…

“_EXT_PICC” Error on a Pax S80

“_EXT_PICC” error during a parameter download means that the device’s software is outdated. Call Pax and give them the error code. They will then run a remote download onto the device and update it.

How to turn off/on beeps on a PAX S80

To turn off Buzzer / Beeping Sound Press Menu Press 3 for Operation Settings Press 2 for Buzzer Setup Press 1 for Buzzer set up (again) Press 1 for Off To change / remove the Card Remove Beep Press Menu Press 3 for Operation Settings Press 2 for Buzzer Setup Press 2 for Card Remove…

PAX S80 Reports

To print the default report on the PAX S80 Press Func Press 1 or Enter for Reports Key-in the password and press Enter to print the default report If the default report is not setup how you would like, follow the steps below to set the default report type. To print a report of current…

Internet / IP Troubleshooting Steps for PAX80

Basic Hardware Troubleshooting Power the terminal off and then power it back on Make sure that the ethernet cable is securely connected both to the LAN port on the bottom of the terminal and to the port on the router Just to make sure, unplug and re-plug the ethernet cable at both ends Make sure…

How to process a refund on a PAX S80

Return- Method 1 Press F4 or the down arrow to find Return (must say CREDIT above RETURN) Key-in the amount of the refund and press Enter Insert the card, swipe or manually enter the card number Follow any additional prompts to complete the return Return- Method 2 Press FUNC Press 8 for Return Enter the password (today’s date- MMDDYYYY) Press 1 or Enter for Credit Key-in the amount of the refund and press Enter Insert the card, swipe or manually enter the card number Follow any additional prompts…

How to change the communication type on a PAX S80

To change the main comm type Press Menu Press 6 for Communication Key-in the password (today’s date- MMDDYYY) and press Enter Press 1 for Main Communication Select Comm Type Option 1: LAN (IP) Option 2: Dial To set the backup comm type Press Menu Press 6 for Communication Key-in the password (today’s date- MMDDYYY) and press Enter Press 2 for Backup Comm Select Comm Type Option 1: LAN (IP) Option 2: Dial Option 3: None

PAX S80 Dial Troubleshooting

Hardware Troubleshooting Hard Reset Turn the terminal off Disconnect the phone cable from the terminal Reconnect the phone cable to the phone / line port (ensure it is on the correct Line Port) Turn the terminal back on Confirm phone line has a dial tone with no pauses or beeps beforehand Check if long distance…

PAX S80 File Download

DOWNLOAD: Ethernet Connection Only The PAX S80 has an automatic download system when the terminal is powercycled/ powered on. After the file has been updated in BroadPOS, to complete a download on the PAX S80 the terminal must have an empty batch. After the terminal is batched out, powercycle and the download will automatically start….

VL100 “V0062” Error Code

This error code typically shows up when the merchant is attempting to run an unauthorized transaction. Ex) If they’re not set up for AMEX and they attempt to run an AMEX transaction, then this code may occur.