DejaVoo Terminals

Connecting a DejaVoo Z11 to WiFi

Follow the steps below to connect your terminal to your WiFi network: From the home screen tap the ☰ icon. Tap the word UTILITY If prompted enter the manager password Tap COMMUNICATIONS Tap LOCAL PARMS Tap WiFi Tap SCAN NETWORK Find your network name on the list of available networks and tap your network name…

Batch Host Error – Dejavoo Z11 Batch Issue

This issue may occur for a wide variety of reasons. If none of these troubleshooting options work, calling Dejavoo technical support is advised. A common occurrence is that the batch # you are attempting batch has already been used. Testing this theory is simple. All you need to do is change the batch # to…

Turn On/Off Keyboard Beep DejaVoo Z11

From the home screen tap the ☰ icon. Tap the word UTILITY. Tap SETTINGS. Tap the word KEYBOARD. Tap YES to turn on keypad beeps or, Tap NO to turn off keypad beeps

Setting Date & Time on DejaVoo Z8/Z9/Z11

Please note that Dejavoo terminals do not currently automatically adjust date and time. This means that after a download or time change (daylight savings) you will need to update your terminal’s date and/or time. Date is in MMDDYY format – December 12, 2020 would be 121220 Time is in 24HR format HHMMSS – 3:52pm would…

Managing Favorites on DejaVoo Z11

The Favorites Menu allows you to list up to 20 features that matter to you the most for quick access. To access the Favorites Menu, simply tap the ★ icon Managing Favorites on a DejaVoo Z11 From the home screen tap the ☰ icon. Tap UTILITY Tap FAVORITES Here you are presented with five options:…

Settle/close batch on a DejaVoo terminal

Settling or closing a batch transmits all purchase, completion, and refund transactions for funding.  Settling a Batch on Dejavoo Z11: From the idle screen, tap the STAR icon with your finger Choose CORE SETTLE DAILY BATCH If this option doesn’t appear in your Favorites menu: From the idle screen, tap the green OK key Select SETTLE DAILY BATCH Settling a Batch…

Address Verification Service (AVS) on a DejaVoo Z11 Terminal

Address Verification Service, or AVS, is a fraud prevention system that, when used effectively, can help limit fraud and chargebacks. After you enter your transaction, your DejaVoo Z11 terminal will request the following information: Is Card Present? Select YES if the card is present, or NO if it is not Enter CVC2 This is the…

Enable or Change Autobatch Time on DejaVoo Z8/Z11 terminal

Please contact the Sales Executive assigned to your account if you want to enable, disable, or alter automatic batch settings. This can be done on the terminal level, but when security updates are pushed down to the terminal, it can overwrite the settings on the device itself. If you notify your Sales Executive, we can…

Turning On/Off Manager Password for Terminal Functions

These instructions will allow to turning off the password prompt to certain functions on a DejaVoo Z11 terminal. If you are looking to change the password on a DejaVoo Z11 please follow this link. From the home screen tap the ☰ icon. Tap APPLICATIONS Tap CREDIT/DEBIT/EBT Tap SETUP If prompted enter manager password Tap SECURITY…

Complete a Partial/Full Download on DejaVoo Z8/Z11 Terminal

If you have been instructed to do a file download, please follow these instructions. Download file updates for Dejavoo Z11 Touch Screen: Settle any Open Batches From the idle prompt, tap the three lines on the bottom right of the screen to access the Core Menu Using your fingertip tap the word UTILITY manager password default…