DejaVoo Terminals

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How to start a presale ticket on a DejaVoo Z8/Z11

A Presale ticket is a pre-transaction receipt which displays only the sale amount for information only. This is NOT the same as running a bar tab or doing a pre-authorization. This allows the merchant to print the presale ticket, allow the customer to enter their tip amount, and process the card using “in-line” tips. This…

DejaVoo Terminals

Address Verification Service (AVS) on a DejaVoo Z11 Terminal

Address Verification Service, or AVS, is a fraud prevention system that, when used effectively, can help limit fraud and chargebacks. After you enter your transaction, your DejaVoo Z11 terminal will request the following information: Is Card Present? Select YES if the card is present, or NO if it is not Enter CVC2 This is the…

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Turning On/Off Manager Password for Terminal Functions

These instructions will allow to turning off the password prompt to certain functions on a DejaVoo Z11 terminal. If you are looking to change the password on a DejaVoo Z11 please follow this link. From the home screen tap the ☰ icon. Tap APPLICATIONS Tap CREDIT/DEBIT/EBT Tap SETUP If prompted enter manager password Tap SECURITY…

DejaVoo Terminals password

Changing the Default Manager Password on DejaVoo Z11

Every DejaVoo Z-series terminal comes with a default manager passcode of 1234. If you would like to change that passcode at the terminal level, you can do so by following the directions below: From the home screen tap the ☰ icon. Tap UTILITY Tap SECURITY Tap EDIT PASSWORD Tap a security question to be set…

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Retrieving Custom Password on DejaVoo Z11

The default manager password for the DejaVoo Z11 is 1234. If you have changed your password on your device and cannot remember it, follow the instructions below to retrieve it. Note – when the original custom password was created, you were required select and answer a security question. You will use that here to retrieve…

DejaVoo Terminals password

Changing the Batch Number on DejaVoo Z11

From the idle prompt, tap the three lines in the bottom left of the screen to access the Core Menu Using your fingertip Tap the word APPLICATIONS Tap CREDIT/DEBIT/EBT Tap HOST UTILITY Tap BATCH FEATURES Tap SET BATCH # Using the keypad, press the yellow backspace key to clear out the current batch # then using the keypad input the new batch #…

DejaVoo Terminals batch number dejavoo z-series

Delete Open Batch on DejaVoo Z11

This allows the operator to delete the current open batch and all open transactions that are in the open batch. ***IMPORTANT*** Deleting the open batch is permanent and NOT reversible. Transactions from a deleted batch will not be sent for settlement. From the home screen tap the ☰ icon. Tap APPLICATIONS Tap CREDIT/DEBIT/EBT Tap HOST…

DejaVoo Terminals batch z-series

Configure Personnel for Unique Server IDs on a DejaVoo Z11

The Personnel option is used to configure a persons name to their individual Clerk, Server or Employee ID. This configuration provides name identification on reports and receipts for each employee using the terminal. For Example: The merchant wants to print a daily report sorted by each Clerk’s name – because they had previously enable the…

DejaVoo Terminals server id z-series

Making a credit card sale on a DejaVoo Z11

Chip (Card Present) Sale: Input Sale Amount and press OK Tap or Insert Card If prompted, confirm sale amount by pressing OK Receipt will print Manual (Card Not Present) Sale: Input Sale Amount and press OK Input credit card number Follow the prompts expiration date, zip code, cvv, etc. Receipt will print

DejaVoo Terminals

Managing Favorites on DejaVoo Z11

The Favorites Menu allows you to list up to 20 features that matter to you the most for quick access. To access the Favorites Menu, simply tap the ★ icon Managing Favorites on a DejaVoo Z11 From the home screen tap the ☰ icon. Tap UTILITY Tap FAVORITES Here you are presented with five options:…

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