Enable or Change Autobatch Time on DejaVoo Z8/Z11 terminal
Please contact the Sales Executive assigned to your account if you want to enable, disable, or alter automatic batch settings. This can be done on the terminal level, but when security updates are pushed down to the terminal, it can overwrite the settings on the device itself. If you notify your Sales Executive, we can…
Turning On/Off Manager Password for Terminal Functions
These instructions will allow to turning off the password prompt to certain functions on a DejaVoo Z11 terminal. If you are looking to change the password on a DejaVoo Z11 please follow this link. From the home screen tap the ☰ icon. Tap APPLICATIONS Tap CREDIT/DEBIT/EBT Tap SETUP If prompted enter manager password Tap SECURITY…
Complete a Partial/Full Download on DejaVoo Z8/Z11 Terminal
If you have been instructed to do a file download, please follow these instructions. Dejavoo Download Guide> Download file updates for Dejavoo Z11 Touch Screen: Settle any Open Batches From the idle prompt, tap the three lines on the bottom right of the screen to access the Core Menu Using your fingertip tap the word UTILITY…
Changing the Default Manager Password on DejaVoo Z11
Every DejaVoo Z-series terminal comes with a default manager passcode of 1234. If you would like to change that passcode at the terminal level, you can do so by following the directions below: From the home screen tap the ☰ icon. Tap UTILITY Tap SECURITY Tap EDIT PASSWORD Tap a security question to be set…
Change Default Batch Report DejaVoo Z-Series
By default (or sometimes by accident) the DejaVoo terminals are programmed to print a full detail report each time it closes out. This will result in long paper reports if your business runs a lot of transactions. To change this report to a summary report by default, follow these instructions: From the home screen tap…
Retrieving Custom Password on DejaVoo Z11
The default manager password for the DejaVoo Z11 is 1234. If you have changed your password on your device and cannot remember it, follow the instructions below to retrieve it. Note – when the original custom password was created, you were required select and answer a security question. You will use that here to retrieve…
Settlement Failed DejaVoo Z8/Z11
Typically, a “Settlement Failed” response code is due to a duplicate batch. This can be caused by a variety of factors. You will need to change the batch number that is in the terminal. To Change the Batch # If prompted for a manager password, the default is 1234 From the idle prompt, tap the…
Changing the Batch Number on DejaVoo Z11
From the idle prompt, tap the three lines in the bottom left of the screen to access the Core Menu Using your fingertip Tap the word APPLICATIONS Tap CREDIT/DEBIT/EBT Tap HOST UTILITY Tap BATCH FEATURES Tap SET BATCH # Using the keypad, press the yellow backspace key to clear out the current batch # then using the keypad input the new batch #…
Void transaction DejaVoo Z8/Z11 terminal
Voiding a credit card authorization will “delete” the transaction prior to settlement. This is different from a refund in that the transaction has not been finalized. Voids must be from the current batch and the current batch must be open. For settled transactions, you will want to do a refund. From the idle screen tap…
Delete Open Batch on DejaVoo Z11
This allows the operator to delete the current open batch and all open transactions that are in the open batch. ***IMPORTANT*** Deleting the open batch is permanent and NOT reversible. Transactions from a deleted batch will not be sent for settlement. From the home screen tap the ☰ icon. Tap APPLICATIONS Tap CREDIT/DEBIT/EBT Tap HOST…