DejaVoo Terminals

Adjusting Header/Footer Message on DejaVoo Z8/Z9/Z11 Terminal Receipt

You can have up to 10 lines print on each receipt generated by your DejaVoo Z11 terminal. A word of caution – every line added makes your receipt paper inventory disappear just a little faster so please consider this before adding. Tap the ≡ icon on the idle screen Select Applications Select Credit/Debit/EBT Select Setup If…

How to change my default batch report

By default (or sometimes by accident) the DejaVoo terminals are programmed to print a full detail report each time it closes out. This will result in long paper reports if your business runs a lot of transactions. To change this report to a summary report by default, follow these instructions: From the home screen press…

Adding an Item to Favorites on a DejaVoo Z9/Z11

The favorites menu can be found by tapping the ★ icon on the idle screen. Adding an Item to Favorites on a DejaVoo Z11 Using the menu functions, find the desired task Once the desired task is on the screen as an option, tap and hold with your finger Select ADD TO FAVORITES Tap where it…

Quick Reference Guide (QRG) for Dejavoo Z11

Restaurants DejaVoo_Z6-Z9-Z11_restaurant.pdf Retail DejaVoo_Z6-Z9-Z11_retail.pdf

Adjusting Tips on a DejaVoo Z11

From the idle prompt tap ★ Tap EDIT TIP  (some will say “TRANSACTION #” – if so skip to Step 6) If prompted, input the Manager Password (default is 1234) Tap ALL Tap TRANSACTION # Input desired transaction number Base amount appear, input TIP amount and press OK If prompted confirm/cancel the tip amount by tapping YES or NO Repeat steps 4 & 5 as needed. If…

Dejavoo z11 Ping Test

The purpose of a ping test is to confirm whether a terminal in question is connected to the internet. This can be accomplished in three easy steps. Refer to the photos below. Step 1: Tap on the wifi and ethernet icon in the top left corner of the home screen. Step 2: Select whether you…

Turning On/Off Prompts on a DejaVoo Z11

The DejaVoo Z11 allows for several optional prompts to be entered prior to a transaction taking place. The most common prompt is Server IDs to track which credit card tips go to which server or bartender. From the idle prompt, tap the ☰ icon to access the core menu. Tap APPLICATIONS. Tap CREDIT/DEBIT/EBT. Tap SETUP. If prompted, input Manager Password (1234 default)….

Dejavoo Z11 First Data Datawire Register

If you receive a Status Code Error Click the three bars> applications > credit debit > host utilities >FDO features > datawire > dw register

Connecting a DejaVoo Z11 to WiFi

Follow the steps below to connect your terminal to your WiFi network: From the home screen tap the ☰ icon. Tap the word UTILITY If prompted enter the manager password Tap COMMUNICATIONS Tap LOCAL PARMS Tap WiFi Tap SCAN NETWORK Find your network name on the list of available networks and tap your network name…

Batch Host Error – Dejavoo Z11 Batch Issue

This issue may occur for a wide variety of reasons. If none of these troubleshooting options work, calling Dejavoo technical support is advised. A common occurrence is that the batch # you are attempting batch has already been used. Testing this theory is simple. All you need to do is change the batch # to…