Changing the Default Manager Password on DejaVoo Z11
Every DejaVoo Z-series terminal comes with a default manager passcode of 1234. If you would like to change that passcode at the terminal level, you can do so by following the directions below: From the home screen tap the ☰ icon. Tap UTILITY Tap SECURITY Tap EDIT PASSWORD Tap a security question to be set…
Address Verification Service (AVS) on a DejaVoo Z11 Terminal
Address Verification Service, or AVS, is a fraud prevention system that, when used effectively, can help limit fraud and chargebacks. After you enter your transaction, your DejaVoo Z11 terminal will request the following information: Is Card Present? Select YES if the card is present, or NO if it is not Enter CVC2 This is the…
Connecting a DejaVoo Z11 to WiFi
Follow the steps below to connect your terminal to your WiFi network: From the home screen tap the ☰ icon. Tap the word UTILITY If prompted enter the manager password Tap COMMUNICATIONS Tap LOCAL PARMS Tap WiFi Tap SCAN NETWORK Find your network name on the list of available networks and tap your network name…
Adjusting Header/Footer Message on DejaVoo Z8/Z9/Z11 Terminal Receipt
You can have up to 10 lines print on each receipt generated by your DejaVoo Z11 terminal. A word of caution – every line added makes your receipt paper inventory disappear just a little faster so please consider this before adding. Tap the ≡ icon on the idle screen Select Applications Select Credit/Debit/EBT Select Setup If…
Viewing Reports on a DejaVoo Z8/Z9/Z11 Terminal
To view reports on your Aura-enabled DejaVoo Z-series terminal: This will give you options to view multiple reports such as Daily, Summary, Detailed, Server From the home screen tap the ☰ icon. Select Applications Select Credit/Debit/EBT Select Reports If prompted enter manager password To view only Daily or Summary reports: From the home screen tap…
DejaVoo Z11 Quick Reference Guide
A Quick Reference Guide (QRG) is a single page document that contains step-by-step instructions on the most commonly executed tasks. Please choose the appropriate guide for your industry type (restaurant or retail): DejaVoo Z-Series Quick Reference Guide – Restaurant DejaVoo Z-Series Quick Reference Guide – Retail
Reprinting a ticket on DejaVoo Z8/Z11
Reprinting the Last ticket: Tap the STAR on the idle screen Tap Reprint Ticket Enter manager password (Default is 1234) Choose Reprint Last Reprinting a ticket other than Last Ticket (via favorites): Tap the STAR on the idle screen Tap Reprint Ticket Enter manager password (Default is 1234) Choose By Transaction # Enter Transaction # Reprinting a ticket other than Last Ticket (via…
Void transaction DejaVoo Z8/Z11 terminal
Voiding a credit card authorization will “delete” the transaction prior to settlement. This is different from a refund in that the transaction has not been finalized. Voids must be from the current batch and the current batch must be open. For settled transactions, you will want to do a refund. From the idle screen tap…
Settlement Failed DejaVoo Z8/Z11
Typically, a “Settlement Failed” response code is due to a duplicate batch. This can be caused by a variety of factors. You will need to change the batch number that is in the terminal. To Change the Batch # If prompted for a manager password, the default is 1234 From the idle prompt, tap the…
Change Default Batch Report DejaVoo Z-Series
By default (or sometimes by accident) the DejaVoo terminals are programmed to print a full detail report each time it closes out. This will result in long paper reports if your business runs a lot of transactions. To change this report to a summary report by default, follow these instructions: From the home screen tap…
- 1
- 2