Author: Andy Mullins

  2. Andy Mullins

Internet Connection Troubleshooting Steps

Check all connections on both ends of all ethernet cables and power cords. Check power strips to confirm they are plugged in and the power switch is on. If equipment is plugged into a battery back up, test the battery power and connections. Power cycle equipment in this order. Turn power OFF Main ISP modem,…

Internet Connection Technical Support

Connect Valor VL100 and VL110 to Wifi or Hotspot

To connect a Valor VL100 to Wi-Fi, follow these steps: Unplug Ethernet cord Press The Icon on Bottom of Screen (looks like a hamburger) Down Arrow Utility Enter Password (last 4 of EPI) Comm Config Config Comm Config Press 2 (Wi-Fi) Select Your Network Enter Network Password Select OK Terminal Connects to Network Test the…

Technical Support Valor Paytech connect to hotspot connect to wifi hotspot internet connection valor valor paytech

AllWaysKB Equinox Luxe 6200 – ENCR Error 

 The Problem:   The merchant reached out because they were having issues with their Equinox Luxe 6200 processing transactions in AllwaysKB.  We contacted Support. They advised that the device was on old software. After we updated the device the merchant experienced ENCR Not Responding Error while running a transaction.  The Diagnosis:   The Equinox device was running on…

AllwaysKB Technical Support allwayskb ENCR Error equinox Equinox 6200m

Ping Test VL100 & VL110

Ping Test VL100 & VL110:  Click on MENU icon *three lines bottom middle of screen*  Arrow down until you see Utility then select Utility or press 1  Select Comm Config or press 2  Then select Config or press 2  Select Ping or press 4  Finally, see a screen saying “Network Domain www.google.com”, select “ok” or…

Valor Paytech ping test vl100 vl110

Cashflow Dual Price Conversion – Dejavoo Z11

Deliver new TPN with new VAR Dejavoo Steam Login Search merchant by SN from IRIS info under the EQ1 tab. Start a Download Rebooting device should pick up a download but, we need to change the TPN. Steps starting a download with new TPN> New Signage: See Pulse for New Dual Pricing Signage> Why the…

April 20, 2023 Dejavoo Dual Pricing

Kastenberry Support Options

The many ways we provide World Class Support: Directly with Your Local Sales Executive Online Chat: 8-6pm CST – 7 Days a Week > Email: support@kastenberry.co KB Support: 888.798.3839 | Monday-Sunday: 8am – 6pm CST  After Hours Support Partners: 800.327.0093 After Hours, 7 Days a Week. Our after hours support team can provide the following…

Valor File Download

Steps to download parameter and/or software updates on Valor terminals. STAR (on bottom of screen) #6 on keypad OK (big green OK button lower right)

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File Update Steps – Equinox 6200m

How to update file download on an Equinox 6200m on AllwaysKB.com Tap Green button in bottom right corner. Tap “Settings” Tap “Update Config”  

AllwaysKB 6200m allwayskb equinox Equinox 6200m

How to Set Up SIM Card on VL110 

Star 7  Comm Config  GPRS  Configure  Set APN  Enter: Data00.telnyx   Enter  Press X (red button)  Connect   Let it download if does not connect try connecting again  If that does not work, turn the device off and on, then reconnect GPRS   

Valor Paytech valor sim cards vl110

Valor – Clear Reversal on Valor Devices

Valor won’t batch, Gift Card Transaction Stuck in Valor device, Clear Reversal.

Technical Support Valor Paytech clear clear device clear reversal gift card error gift cards unable to batch valor valor won't batch valutec
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