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Check all connections on both ends of all ethernet cables and power cords.
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Check power strips to confirm they are plugged in and the power switch is on.
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If equipment is plugged into a battery back up, test the battery power and connections.
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Power cycle equipment in this order.
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Turn power OFF Main ISP modem, additional routers, POS, and Terminals.
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Wait 30 seconds.
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Turn power ON for Main ISP Modem and any routers.
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Once modem and router complete initialization and are “all green”, turn on POS and Terminals.
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Run a Ping Test on devices – these steps can be found on support.kastenberry.com
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Connect the merchant to a phone hotspot – steps can be found on support.kastenberry.com
- Purchase Unifi Express to give us complete access to the merchant’s network