Valor – Clear Reversal on Valor Devices

The steps to Clear Reversal are:

1. Tap the 3 horizontal lines on the home screen
2. On the Main Menu, tap on the bottom right arrow, which will bring you to 4 options
3. Select “Host Utility” option.
4. Enter the last 4 of the EPI for the password, press enter
5. Select option 5 for Clear Reversal.

 

Issues associated with the need for Clear Reversal:

• Device repeatedly printing the last transaction decline
• Unable to batch or run a new transaction after rebooting