Valor – Clear Reversal on Valor Devices

The steps to Clear Reversal are:

  1. Tap the 3 horizontal lines on the home screen.
  2. On the Main Menu, tap on the bottom right arrow, which will bring you to 4 options.
  3. Select “Host Utility” option.
  4. Enter the last 4 of the EPI for the password, press enter.
  5. Select option 5 for Clear Reversal.

Issues associated with the need for Clear Reversal:

  • Valor device will not batch.
  • Device repeatedly printing the last transaction decline.
  • Unable to batch or run a new transaction after rebooting.
  • Gift card transactions stuck in memory.
  • This issue has happened multiple times on Valor devices with Valutec Giftcards.
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