Valor – Clear Reversal on Valor Devices

The steps to Clear Reversal are:

1. Tap the 3 horizontal lines on the home screen.
2. On the Main Menu, tap on the bottom right arrow, which will bring you to 4 options.
3. Select “Host Utility” option.
4. Enter the last 4 of the EPI for the password, press enter.
5. Select option 5 for Clear Reversal.

Issues associated with the need for Clear Reversal:

• Valor device will not batch.
• Device repeatedly printing the last transaction decline.
• Unable to batch or run a new transaction after rebooting.
• Gift card transactions stuck in memory.
• This issue has happened multiple times on Valor devices with Valutec Giftcards.