Ping Test VL100 & VL110

Ping Test VL100 & VL110: 

1. Click on MENU icon *three lines bottom middle of screen* 
2. Arrow down until you see Utility then select Utility or press 1 
3. Select Comm Config or press 2 
4. Then select Config or press 2 
5. Select Ping or press 4 
6. Finally, see a screen saying “Network Domain www.google.com”, select “ok” or press the green button to run a ping test and verify whether the device is connected to the internet. 
7. If the screen displays “Ping Success” then the device is connected to the internet.

If the Ping Test fails, follow the steps below: 

1. 1. Power cycle the device: turn off the device, wait 30 seconds and turn it back on. 
   2. Power cycle your modem/router: turn off the device, wait 30 seconds and turn it back on. 
   3. If using an ethernet cord, check the connection to make sure the cord is not loose or damaged. 
   4. If you have a mobile device and data plan with Hotspot enabled, try connecting the terminal via Wi-Fi to the hot spot. (See steps here)
   5. Call your internet provider for further help with your modem/router connectivity.