marketing@kastenberry.com – KastenBerry Support

What is the Invalid TIN or Regulatory Non-Compliance Fee on my Statement?

This fee is automatically triggered if your account was boarded with an outdated/incorrect Employer Identification Number (EIN) or (Taxpayer Identification Number). This can be corrected by providing proof of tax ID and confirming the correct spelling of your registered business name as it appears with the IRS. How to Verify your Tax ID or EIN…

Billing ein regulatory non-compliance tax id

Can my business offer the KastenBerry CashFlow program?

Absolutely. Our program is available in all 50 states. Listed below are several legal rulings, opinions, as well as Card Brand Network positions on this program: Durbin Amendment United States Federal Law, 15 USC § 169o-2 (2) LIMITATION ON RESTRICTIONS ON OFFERING DISCOUNTS FOR USE OF A FORM OF PAYMENT — (A) IN GENERAL A…

CashFlow

Can I still run EBT transactions while using CashFlow?

Yes, as long as your terminal is enabled for EBT transactions, you can continue to process sales on the EBT platform. The non-cash adjustment cannot be added to the EBT cards as, per your registration with this government program, you must treat it as a true cash payment.

CashFlow CashFlow ebt

Configure Personnel for Unique Server IDs on a DejaVoo Z11

The Personnel option is used to configure a persons name to their individual Clerk, Server or Employee ID. This configuration provides name identification on reports and receipts for each employee using the terminal. For Example: The merchant wants to print a daily report sorted by each Clerk’s name – because they had previously enable the…

DejaVoo Terminals server id z-series

Delete Open Batch on DejaVoo Z11

This allows the operator to delete the current open batch and all open transactions that are in the open batch. ***IMPORTANT*** Deleting the open batch is permanent and NOT reversible. Transactions from a deleted batch will not be sent for settlement. From the home screen tap the ☰ icon. Tap APPLICATIONS Tap CREDIT/DEBIT/EBT Tap HOST…

DejaVoo Terminals batch z-series

Changing the Batch Number on DejaVoo Z11

From the idle prompt, tap the three lines in the bottom left of the screen to access the Core Menu Using your fingertip Tap the word APPLICATIONS Tap CREDIT/DEBIT/EBT Tap HOST UTILITY Tap BATCH FEATURES Tap SET BATCH # Using the keypad, press the yellow backspace key to clear out the current batch # then using the keypad input the new batch #…

DejaVoo Terminals batch number dejavoo z-series

Retrieving Custom Password on DejaVoo Z11

The default manager password for the DejaVoo Z11 is 1234. If you have changed your password on your device and cannot remember it, follow the instructions below to retrieve it. Note – when the original custom password was created, you were required select and answer a security question. You will use that here to retrieve…

DejaVoo Terminals password

Turning On/Off Manager Password for Terminal Functions

These instructions will allow to turning off the password prompt to certain functions on a DejaVoo Z11 terminal. If you are looking to change the password on a DejaVoo Z11 please follow this link. From the home screen tap the ☰ icon. Tap APPLICATIONS Tap CREDIT/DEBIT/EBT Tap SETUP If prompted enter manager password Tap SECURITY…

DejaVoo Terminals password

Changing the Default Manager Password on DejaVoo Z11

Every DejaVoo Z-series terminal comes with a default manager passcode of 1234. If you would like to change that passcode at the terminal level, you can do so by following the directions below: From the home screen tap the ☰ icon. Tap UTILITY Tap SECURITY Tap EDIT PASSWORD Tap a security question to be set…

DejaVoo Terminals dejavoo password z11 z8 z9

Military Time Conversion Chart

Many pieces of processing equipment have software on them that require the use of Military or 24HR format time. Below is a chart that converts conventional AM/PM time to Military or 24HR time:

General military time