Resolving “Error in Batch” on Pax Terminal

After attempting to settle an open batch, the error message that prints out says “Error in Batch”. This error means that there is a corrupted transaction in the open batch that is preventing the authorizations from settlement. Batches will not close, but new transactions will be allowed to authorize.

Fixing “Error in Batch” on a PAX A80/A920:

STEP 1: Identify the bad transaction

  1. Contact your host (where the transaction processes)
  2. As the support agent to review the open batch(es) on your account for any bad transactions
  3. Request the amount, full card number, and expiration date (you’ll need these later).
  4. On your terminal, go to your processing application (ex: TSYS Sierra)
  5. Tap FUNC (or swipe your finger to the left twice to get to the FUNC area)
  6. Tap History (if prompted for a password use the current date DDMMYYYY format)
  7. On the upper right hand corner of the screen, tap the magnifying glass to search
  8. Tap By Last 4 Digits from the drop-down menu
  9. Type or tap the last four of the card number you received from the host and tap Search
  10. The transaction will show on the screen – tap the transaction.
  11. Look for “Transaction No.” and write that number down. We will use it in Step 2.

STEP 2: Clear the bad transaction

The bad transaction is stuck on the terminal, so we need to eliminate it from the terminal.

  1. Open your processing application (ex: TSYS Sierra)
  2. Tap FUNC (or swipe your finger to the left twice to get to the FUNC area)
  3. Tap Settings (if prompted for a password use the current date DDMMYYYY format)
  4. Tap Other Settings
  5. Tap Clear by Trans.
  6. Enter the transaction number and tap OK
  7. The transaction details will show, use your finger to scroll down and tap CONFIRM
  8. Tap OK
  9. Terminal will say Transaction Deleted

STEP 3: Settle the batch

Once the transaction has been cleared, the batch should settle.

Click here for instructions on How to Settle a Batch on Pax A80/A920

STEP 4: Re-Enter the Transaction (Optional)

If the corrupted transaction is a genuine transaction, you will need to re-enter it.

Click here for instructions on How to Complete a Manual Sale on PAX A80/A920

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