How to troubleshoot a “Curl Error” on a Valor device

The device is having a connectivity issue or a loss of connectivity during a download or transaction which caused the Curl Error to appear.

  1. First, try to reboot the device and run a test transaction. (Follow the additional step if you are unsuccessful)
  2. Re-download the original EPI on the device by Enabling the Parameter and APP download in Device Management once you have found your device by searching the EPI. (If you are unsuccessful move onto step 3)
  3. Reset terminal, create a new EPI and load into the device.
  4. Make sure to run the downloads on Wi-Fi or Ethernet. DO NOT RUN THE DOWNLOAD ON A HOTSPOT OR GPRS(sim card).
July 6, 2022
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