Basic Hardware Troubleshooting
- Power the terminal off and then power it back on
- Make sure that the ethernet cable is securely connected both to the LAN port on the bottom of the terminal and to the port on the router
- Just to make sure, unplug and re-plug the ethernet cable at both ends
- Make sure to use an ethernet cable and not a phone cord
- Try another ethernet cable
- If you do not have another cable, try borrowing one from another device
- Try moving the ethernet cable to another available port on the router
- Reset the router (power it down, wait 30 seconds, power it back up)
- Make sure the lights on the router are green on all ports with connections
Software/Additional Troubleshooting
- Check to see if other devices that are connected to the router are working properly
- Check your internet connection on a computer
- Run a Ping Test on your terminal to check the connection
- Check if the correct comm type is set (LAN/IP or Dial)
- Ensure that your network firewall is not blocking the PAX Terminal
- Press Menu
- Press 6 for Communication
- Key-in the password (today’s date- MMDDYYY) and then press Enter
- Press 7 for LAN Parameters
- Press 6 for Ping
- By default www.google.com will be listed, press Enter to run the test
- If the terminal connects to Google.com, the word “Success” will appear
- If the terminal fails to connect to the Google server, the words “Ping Failed” will appear
If the Ping test fails:
- Troubleshoot above or contact Technical Support
If the Ping test succeeds:
- The terminal, cable, router and ISP are working properly
- Try running a test transaction