Internet / IP Troubleshooting Steps for PAX80

Basic Hardware Troubleshooting

• Power the terminal off and then power it back on
• Make sure that the ethernet cable is securely connected both to the LAN port on the bottom of the terminal and to the port on the router
  • Just to make sure, unplug and re-plug the ethernet cable at both ends
  • Make sure to use  an ethernet cable and not a phone cord
• Try another ethernet cable
  • If you do not have another cable, try borrowing one from another device
• Try moving the ethernet cable to another available port on the router
• Reset the router (power it down, wait 30 seconds, power it back up)
  • Make sure the lights on the router are green on all ports with connections

• Check to see if other devices that are connected to the router are working properly
• Check your internet connection on a computer
• Run a Ping Test on your terminal to check the connection
• Check if the correct comm type is set (LAN/IP or Dial)
• Ensure that your network firewall is not blocking the PAX Terminal

1. Press Menu
2. Press 6 for Communication
3. Key-in the password (today’s date- MMDDYYY) and then press Enter
4. Press 7 for LAN Parameters
5. Press 6 for Ping
6. By default www.google.com will be listed, press Enter to run the test
   • If the terminal connects to Google.com, the word “Success” will appear
   • If the terminal fails to connect to the Google server, the words “Ping Failed” will appear

• Troubleshoot above or contact Technical Support

1. The terminal, cable, router and ISP are working properly
2. Try running a test transaction