Merchant steps for enabling remote diagnostics for Valor Terminal

Merchant Steps to allow remote diagnostics:

  1. From the home screen, locate the ” ” icon to access the main menu.
  2. Press the down arrow to access the second page of menu options and select “Remote Diagnostics”. Note: the password for this is the last four digits of the EPI number. The terminal will then be awaiting the remote operator to connect to the device.
  3. What the tech support agent is able to do through remote diagnostics:
  • Settlements: Allows the tech to perform a settlement on the current open batch
  • Reboot: Allows the tech to reboot the device
  • Financial Transaction: Allows the tech to initiate a transaction
  • App & Parameter Download: Allows the tech to start an application download on the device
  • Last Transactions: See a log of the last transaction failed, successful, or attempted


July 1, 2022
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