PAX S80 Dial Troubleshooting

Hardware Troubleshooting

• Hard Reset
  • Turn the terminal off
  • Disconnect the phone cable from the terminal
  • Reconnect the phone cable to the phone / line port (ensure it is on the correct Line Port)
  • Turn the terminal back on
• Confirm phone line has a dial tone with no pauses or beeps beforehand
  • Check if long distance works by calling 1-800-228-1257 & 1-877-266-4012
• Confirm that the same phone line is not being used / shared with a splitter
• If terminal the is on a  splitter with another device / phone, remove it and connect directly to the phone jack
• The phone cable may have a short, try a different physical phone cable such as the cable from the telephone
• Try a different wall jack if available
• Confirm if  using an Analog or Digital Line

Software Troubleshooting

• Check that the correct communication type is set (Dial and not IP)
• If you are getting a Connect Error, the terminal might not ‘hear’ the dial tone, try disabling the Dial Tone Check
• Confirm if the merchant needs a dial prefix or pause
• Check Terminal Comm settings:
  • Try changing the baud rate
  • Check that the appropriate auth numbers are set on the terminal

To turn dial tone check (blind dial) on/ off

If you are getting connect errors, it may be that the terminal is not hearing the dial tone. Some dial tones may be too “soft” to be picked up. Try disabling the “Dial Tone Check” setting.

1. Press Menu
2. Press 6 for Communication
3. Key-in the password (today’s date – MMDDYYYY) and then press Enter
4. Press 6 for Dial Parameters
5. Press 3 for Dial Tone Check
6. Select the 1 for Off / 2 for On

To add dial prefix/pause

1. Press Menu
2. Press 6 for Communication
3. Key-in the password (today’s date- MMDDYYYY) and then press Enter
4. Press 6 for Dial Parameters
5. Press 2 for Dialing Prefix
6. Key-in the Dialing Prefix (or a comma for a pause) and press Enter

To change the baud rate

Changing the baud rate from 2400 to 1200 may help if many of the auth attempts fail and the terminal tries for a minute or more.

1. Press Menu
2. Press 4 for Hosts Settings
3. Key-in the password (today’s date- MMDDYYYY) and then press Enter
4. Press 2 for Host Phones
5. Press 1 for Auth. Phones or 2 for Batch Phones
6. Select the desired phone. (You must change the baud rate on each of the phones individually)
7. Press 2 for Baud Rate
8. Select the baud rate: 1 for 1200 or 2 for 2400