This might happen for several reasons, including:
- Not setting the PIN Pad type in the BroadPOS download record to “External”
- For Contactless, there are two items:
- It must be a supported PIN pad for Contactless. The supported PIN pads are the new SP20 V4 and legacy PIN pads with a part number SP20-E00 (USA) or SP20-130-4E0
- An application must have the option to set Contactless to “Auto”
- Using the incorrect cable to connect the PIN Pad to the terminal
- For example, using a phone cord instead of the PIN Pad cable or using a competitor’s cable
- The cable may be meant for connecting the PIN Pad to a non-PAX device
- Plugging the cable into the wrong jack in the terminal
- For example, plugging it into the phone jack instead of the PINPad jack
- Might be a bad cable – try switching cables
- The PIN Pad may not be injected