All Knowledgebase Articles

How to Soft Reset a Valor Terminal

1. Select the Menu button (three lines) followed by selecting Host Utility. 2. Enter your Password (Default = Last 4 Digits of EPI), then select Reset Terminal. 3. Enter the Valor Master Password (82567729) followed by the OK button to Reset the Terminal.

VL110 SIM Card Instructions

Video on how to insert SIM Card Power Off Device Take off Back of the device Insert SIM in slot 1 or 2 at bottom far right as shown on the device  

Ping Test VL100 & VL110

Ping Test VL100 & VL110:  Click on MENU icon *three lines bottom middle of screen*  Arrow down until you see Utility then select Utility or press 1  Select Comm Config or press 2  Then select Config or press 2  Select Ping or press 4  Finally, see a screen saying “Network Domain”, select “ok” or…

Kastenberry Support Options

The many ways we provide World Class Support: Directly with Your Local Sales Executive Online Chat: 8-6pm CST – 7 Days a Week > Email: KB Support: 888.798.3839 | Monday-Sunday: 8am – 6pm CST  After Hours Support Partners: 800.327.0093 After Hours, 7 Days a Week. Our after hours support team can provide the following…

Valor File Download

Steps to download parameter and/or software updates on Valor terminals. STAR (on bottom of screen) #6 on keypad OK (big green OK button lower right)

File Update Steps – Equinox 6200m

How to update file download on an Equinox 6200m on Tap Green button in bottom right corner. Tap “Settings” Tap “Update Config”