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Kastenberry Support Options

The many ways we provide World Class Support: Directly with Your Local Sales Executive Online Chat: 8-6pm CST – 7 Days a Week > Email: support@kastenberry.co KB Support: 888.798.3839 | Monday-Sunday: 8am – 6pm CST  After Hours Support Partners: 800.327.0093 After Hours, 7 Days a Week. Our after hours support team can provide the following…

Valor File Download

Steps to download parameter and/or software updates on Valor terminals. STAR (on bottom of screen) #6 on keypad OK (big green OK button lower right)

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File Update Steps – Equinox 6200m

How to update file download on an Equinox 6200m on AllwaysKB.com Tap Green button in bottom right corner. Tap “Settings” Tap “Update Config”  

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How to reset a valor terminal

IMPORTANT: Take note of the EPI that is currently in the device. That EPI number will be needed for after the reset.   Steps to perform a “Reset Terminal”: Settle any open batches (Hit the Star icon on the bottom left and select option 2 for settlement, enter the password which is by default the…

How to Set Up SIM Card on VL110 

Star 7  Comm Config  GPRS  Configure  Set APN  Enter: Data00.telnyx   Enter  Press X (red button)  Connect   Let it download if does not connect try connecting again  If that does not work, turn the device off and on, then reconnect GPRS   

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Reset Valor VL Device

How to Perform a Soft Reset on a Device (Wipe an EPI) From the Main Menu on the device home screen, select the 3 lines on the bottom of the screen directly in the center of the touch screen. Select the page down arrow for the second page in the menu. Select option #2 for…

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