If a merchant wants to close there account you can generate the closure form by following these steps
Login to Kastenberry.iriscrm
Search merchants MID# and select the lead
Go to the E-sign tab
Select the Paysafe Close Merchant Account Form
Send this form for Signatures
Once sign you will need to email the form to Accountclosures@paysafe.com
In 3-5 day the account should be officially closed with paysafe and the status will need to be updated in iris.
Email Formate:
Hi,
Our merchant (merchant name) is closing their account.
I’ve attached the Account Closure Form to this email.
MID:123456789123
Please let me know if i can provide further information!
Thank you!