There are incidences when a single transaction has corrupt data and it prevents you from closing your Batch. To get around this you will need to verify with the Host which transaction has the issue.You will need to capture the last 4 of the card number and the the total amount of the transaction from the HOST.
Then you will proceed to print a report to identify the transaction number. Once you have a report follow the procedures below to delete the transaction.
- Menu
- System Settings
- Database (Be careful, DO NOT clear Database)
- Clear Transactions
- Enter Transaction #