These options will need to be first enabled for the file of the device you are trying to remove a fee if you were set up to pass fees to the customer through your sales representative:
- Under Tip, Tax, and Differential, navigate to Differential
- Enable Show Option to Remove Differential and Password to Remove Differential
- Under Home Screen, ensure Dual Pricing is enabled
- Enable Amount Confirmation Screen and Amount Confirmation Before Card Prompt
- Enable Validate Differential
Once these options are enabled, run a transaction as normal by entering the amount and then pressing the green OK button.
- A screen with a box saying Confirmation will pop up
- The amounts for the Total, Card, and Cash will appear
- The Card amount will have the fee applied in the itemized list
- There will be a red circle with an X underneath the list
- Press on the red circle and it will confirm whether you want to remove the fee; press the confirm button or the green OK button to remove the fee
Confirm the new total and complete the transaction process.